It only takes a couple of taps to cancel a booking in the App. Head to 'My Jobs' or 'Jobs' menu and select the job you want to cancel. Then tap the 'Cancel' button on the bottom right side of your screen.
If you're on web, simply click 'Cancel Job' in the job progress screen.
Here's how our cancellation charges work:
For now jobs, you have a ten-minute window to cancel without paying a penny. For future bookings, you can cancel for free right up until 24 hours before the job.
Any later than that you’ll need to pay a cancellation fee. For hourly services, the cancellation fee is generally half the hourly price (apart from cleaning which is one hour). For fixed price jobs, the fee is half the fixed price. A cancellation fee equivalent to the entire minimum job price will apply if you are cancelling when the professional is already at the property.